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Technical Support |
A Technical support Center or IT Helpdesk is a system designed to help and support
an end-user of a particular product, system or application. The Technical Support
Center/ IT Helpdesk provides offshore technical support services to customers of
products and services through multiple channels like email, chat, voice and the
web.
The Technical Support Center is alternatively referred to as the Helpdesk or customer
support center. Terms such as IT response center, customer interaction center, contact
center, resource center, service desk and IT solutions center are also widely prevalent
in the field to refer to dedicated teams that systematically handle the entire spectrum
of technical support services.
Types of technical support provided are:
Software usage
Application queries
Product related queries
Installation support
Connectivity related problems
Troubleshooting support
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