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KPO Vs BPO |
The KPO sector and the BPO sector are correlated
to each other in terms of outsorcing of the processes. The major difference is in
the work force employed and the type of processes being outsourced.
In BPOs there is a pre-defined way to solve a problem. BPOs will normally
include transaction processing, setting up a bank account, selling an insurance
policy, technical support, voice and email-based support.
KPO provides domain-based processes and business
expertise. KPO requires highly skill set people , must have advanced expertise in
a specific subject matter.
BPO mainly deals with
• Technical support through communication,
• Customer care
• Transaction processing,
• Telemarketing, etc.
KPO is offshoring of knowledge intensive business processes
that require specialised domain expertise. It involves high-end processes like
• Valuation,
• Research,
• Investment researches,
• Patent filing,
• Legal and insurance claim,
KPO delivers high value to organizations by providing domain-based
processes and business expertise rather than just process expertise.These processes
demand advanced analytical and specialized skill of knowledge workers that have
domain experience to their credit. Therefore outsourcing of knowledge processes
face more challenges than BPO (Business Process Outsourcing).
Some of the challenges involved in KPO will be maintaining higher
quality standards, investment in KPO infrastructure, the lack of talent pool, requirement
of higher level of control, confidentiality and enhanced risk management.
KPO in India
KPO vs BPO
KPO Benefits |
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