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About KPO: |
It is "Knowledge Process Outsourcing". In simple words it is the upward shift of
BPO in the value chain. Old BPO companies that used to provide basic backend or
customer care support are moving up this value chain. "Unlike conventional BPO where
the focus is on process expertise, in KPO, the focus is on knowledge expertise."
KPO is involved in services like valuation and investment research, patent filing,
legal and insurance claim processing, etc, explains Ranjit Singh, CEO, Techbooks,
a publishing KPO.
The evolution and maturity of the Indian BPO sector has given birth to yet another
wave in the global outsourcing scene: KPO or Knowledge Process Outsourcing.
The success in outsourcing business process operations to India has encouraged many
firms to start outsourcing their high-end knowledge work as well.
Cost
savings, operational efficiencies, access to a highly talented workforce and improved
quality are all underlying expectations in offshoring high-end processes to India.
Knowledge Process Outsourcing, a subset of the broader Business Process Outsourcing
industry has become a buzzword in the outsourcing industry.
Research studies and recent
news articles have proclaimed rapid growth for this high margin, high value space.
It can be described as the delivery of high-level, knowledge intense transaction
and contact centre processes by people who have domain-specific, vertical skills.
With the increasing competitive nature of global businesses, process time for introducing
products and services has shortened, and customers are demanding more quality in
products and services provided. In this scenario enterprises are forced to adopt
systems and business models that provide operational efficiency and add strategic
value to their products and services.
KPO in India
KPO vs BPO
KPO Benefits |
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